Please note:The final warranty duration and exclusions must be confirmed on the product or order before public launch.
Before you make a claim
Keep your order number, invoice, packaging, and product serial number where applicable. Photograph visible damage before changing or repairing the product.
What support can cover
We will first understand the issue and check the relevant brand or product terms. Approved outcomes may include troubleshooting, repair coordination, replacement, or another agreed resolution.
What is normally excluded
Accidental damage, liquid damage, normal wear, unauthorised modification, and issues caused by incorrect setup may not be covered. Product-specific terms take priority.
Start a request
Contact the team with your order number, phone number, product name, and a short description of the issue. Do not ship a product back until the team confirms the next step.
Still unsure? Contact the MusicCraft team.
